Frequently Asked Questions
Laundromat
What are your hours?
8:00 a.m. to 8:00 p.m. Last wash is 7:30 p.m.
We are closed on some holidays including 4th of July, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.
Do you have large machines?
Yes, we do. We have five (5) 80 pound washers, and two (2) 80 pound dryers.
Do you offer Wash & Fold Services?
Yes, we offer wash and fold service two (2) ways.
Option1 - drop off your dirty laundry with one of our friendly attendants. We will wash, dry, fold, & bag your laundry and have it ready for pickup usually within 24 hours.
Option 2 - Use our safe & secure laundry lockers. Download the Laundry Lockers app, or scan the QR code on the front of the locker. Open a locker, place your dirty laundry inside. We will collect your laundry, and send you a text letting you know the cost. You can pay right from your phone using the secure link. We will wash, dry, fold & bag your laundry and place it back in one of our lockers. You will receive a text message letting you know it's ready for pick up. Return to the store and pick up your laundry using your phone and leave with clean laundry.
What can be easier?
Do you have parking?
Yes, we have plenty of free parking available.
Do you offer DexterPay?
Yes, we offer DexterPay at our location. You can learn more about DexterPay by clicking here.
We offer a first-time customer to our store using the DexterPay app a FREE wash (up to a $9.00 value). Please note the free wash is a one-time only promotion and the value varies depending on the machine used.
We also offer a rewards program for customers who use the DexterPay app on a regular basis. Customers can earn a 5% reward on every dollar they spend that they can use the next time they do their laundry. Please note that rewards are only available in the store where they were earned.
We run additional promotions for customers using the DexterPay app from time to time. Check the DexterPay app promotions tab for more details.
Do you accept credit cards?
We accept all major credit/ debit cards, as well as Apple Pay and Google Pay through the Dexter Pay app, or when using our wash and fold service through the register.
There is an ATM on site if you need cash that dispenses $10 bills and a change machine if you're in need of quarters.
Are you attended?
Yes, but the attendant hours may vary day to day.
Do you offer laundry products for sale onsite?
Yes, we offer both single-use and multi-use products on site, as well as snacks and beverages in the vending machines located in the back of the store.
Are snacks and beverages available for purchase?
Yes, we have two brand new vending machines that offer various snacks and beverages for you to purchase. Our machines accepts bills and quarters for purchases.
We offer various chips, snacks, cookies, and candy bars in our snack machine.
In our beverage machine we offer canned sodas, bottled beverages and water. See store for available items.
Is there an ATM onsite?
Yes. We have an ATM onsite should you need cash. The ATM dispenses $10 bills for your convenience.
Is there a change machine onsite?
Yes, we have a change machine onsite that dispenses quarters.
Wash & Fold
What are your wash and fold hours?
Our laundry service near Las Vegas is available between 8:00 a.m. and 8:00 p.m.
Do you use a good detergent when you wash my clothes?
Yes, we use premium detergents such as Tide, Downy, Clorox Bleach, and Bounce dryer sheets. We also have hypoallergenic products available upon request.
How much does wash and fold cost?
- $2.50 for same day service (when available)
- $1.75/lbs. for next day service
- $2.50/lbs. for children's clothes.
Please refer to Wash & Fold page for further information.
Will you hang my clothes?
Yes, if you provide your own hangers there is no additional charge. If we provide the hangers it is $.25 a hanger.
Do you wash my clothes with other clothes?
No. We always keep our customers laundry separate from one another
What is the turnaround time?
We offer same day turnaround and 24-hour turnaround, based upon availability.
Is there a minimum order?
We have a 10 pound minimum or $17.50 minimum for all orders. Commercial orders vary.
What if I want my laundry washed a certain way?
No problem. We love doing special requests. Just let us know at the time of drop off how you would like your laundry done and we will prepare your order that way.
Can I put my wash and fold on my credit card?
We accept all major credit/debit cards, as well as Apple Pay and Google Pay.
Pickup & Delivery
When do you offer pickup and delivery?
We offer our service Monday, Wednesday, and Friday.
What is the turnaround time for pickup and delivery?
There is a two day turnaround for pickup and delivery orders. If you have a Friday pickup your clothes are returned on Monday.
Is there a minimum order?
There is a $20 minimum order for all pick up orders.
Do I need to be home when the driver picks up or delivers my clothes?
No you do not. When you place your order, let us know where you are leaving your laundry in the driver's notes.
Can I make a special request on how I want my laundry done?
Yes, you can. When placing your order online, you'll find a section labeled 'Preferences' where you can list the tasks you'd like us to perform with each laundry service. Additionally, there's a 'Special Laundry Instructions' section for requests specific to your current order, such as spot treating a stain on an item.
Is there a contract or long term commitment?
No contract is required, and you can discontinue the service at any time. We are confident that our outstanding service will ensure your continued patronage.
When I schedule an order, how will I be billed?
We ask for your credit card or debit card when you place the order. You card will not be charged until your order has been weighed and completed.
What do I put my laundry in?
Please put your laundry in a laundry bag or in a trash bag and make sure it is closed properly so nothing falls out.
Can I put my pickups on hold while I'm on vacation?
Yes you can. Log into your account and put your service on hold until you return.
Commercial Wash & Fold Services
Do you offer commercial wash & fold services?
Yes. We offer commercial wash and fold services. To request a bid for services, please click here.